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Articles tagged with: Clients

Industry »

[20 Oct 2010 | No Comment | ]
Change the world. Tomorrow.

Okay, so everyone always seems to be talking about how ad agencies need to be making big changes. We need a new business model. A new compensation model. A new foosball table requisition model.
Sounds wonderful.
Question is, when exactly are any of us supposed to find any time to actually do any of this? From the greenest junior to the c-suite crew, agency people are spending more and more time just keeping the ship afloat. We’re turning work around faster than ever. Pitching business more often than ever. And, worst of …

Industry »

[6 Oct 2010 | No Comment | ]
Lost in translation

Client:              Achieving maximum ROI requires our organization to periodically seek input from non-standard suppliers. We need to benchmark all aspects of business to ensure we regain momentum and evolve the brand so we’re well positioned to meet consumers’ needs. As we proceed towards critical measurement periods we must determine which vendor relationships represent net positive impact on market-critical targets. To date, despite significant progress towards EOY expectations, we have determined the relationship with ABC Agency to be suboptimal.
Agency:           Our long-term relationship with XYZ Corporation has proven the superiority of …

Work »

[30 Sep 2010 | No Comment | ]

So the results are in. The worst commercial of 2010 is, by popular vote, the Staples “wow, that’s a low price” spot.
Can’t say I’m surprised.
I actually didn’t mind it, as it felt to me like a bit of an inside joke (you want an ad that screams low price? Here you go!) But I completely understand how it could rub people the wrong way. But is this (or any of the other nominated spots) really the worst our industry has put out this year?
I don’t think so.
At least the Staples …

Industry, Sports »

[1 Sep 2010 | No Comment | ]
Swing for the middle outfield

Everyone dreams of hitting the big game-winning home run. You picture it: Cameras are flashing all throughout the stadium. The crowd is ready to burst with excitement. Every player on both teams is fighting to conceal the mounting pressure they are feeling.
You swing, and send the ball deep, deep, deep over the second basemen’s head. You arrive comfortably at first base with a single. The air goes out of the stadium for a second, but then it builds again as the next player comes up to bat.
This isn’t how the …

Industry »

[23 Aug 2010 | No Comment | ]
Good point! Now, shut up.

Nothing kills innovation more than someone in a meeting making a “good point.”
Good points are made by people in the meeting who really don’t need to be there. People with vague job titles. Their job is to make these good points whenever someone important is in the room. Someone like a client or a CEO. These good points sound something like this:
“According to our research, humor doesn’t resonate with our target market.”
“Our audience is known for loyalty. This work doesn’t acknowledge that.”
“I’m just playing devil’s advocate here, but the work …

Journalism »

[18 Aug 2010 | No Comment | ]
This is why your clients hate you

Because you treat them like morons. Instead of saying you’ll sell more of their shit, you say you’ll…
-increase household incidence and purchase frequency.
-emotionally connect with our target.
-build brand loyalty.
-activate consumer passion.
-increase consumer engagement.
-enhance the shopper experience.
-build market share through relevant communication.
-build greater presence and greater exposer among shoppers.
-increase brand awareness through aggressive media and guerilla tactics.
-motivate consumers by embracing their trust.
-increase brand loyalty by enhancing the consumer experience.
-build relevance among younger audiences through social networks.
I didn’t make these up. I pulled them off of one presentation that some agency did …

Industry »

[14 Jul 2010 | One Comment | ]
Listen to Snoopy

A wise comic-strip beagle once said, “There’s no sense in doing a lot of barking if you don’t really have anything to say.”
Somebody get this puppy a job in advertising. Please.
These are the words we all need to live by, agency and client alike. People think if you shout loud enough or make something clever enough, it will make people think you actually have something worth talking about.
More likely, they will either be annoyed by you or simply forget about you.
Think of the greatest ads or campaigns you’ve ever seen. …

Industry »

[30 Jun 2010 | No Comment | ]
Just do it different

Tell me if you’ve heard this one before.
You’re in a meeting with a client. They are excited about some new offer, product, upgrade, whatever. You listen intently. Then they start talking about the advertising.
And that’s when you feel it coming. You may even cringe a bit in preparation.
That’s when they say they want the advertising to be like Apple’s or Nike’s.
First of all. Why does everyone want their advertising to be like someone else’s? Shouldn’t companies be striving to create their own identity?
Secondly, why do you think you can have …

Industry »

[26 May 2010 | One Comment | ]

Advertising is a team sport.
A relay race is a good metaphor.
When it works well, clients run the first leg then hand the baton to the account guys. The account guys race along and hand it to the strategy guys, who, in turn, deliver it to the creatives, whose job it is to get it across the finish line.
Sure, sometimes the baton gets dropped.
Sometimes a runner falls.
And sometimes everything goes right and you still get beaten.
That’s the business.
But there is one mistake that is really unforgivable: when one discipline doesn’t hand …

Industry »

[19 May 2010 | One Comment | ]
Show us the money

I’ve spent a little bit of time working on the client side of the business. Not much, but just enough to give me a little perspective.

It’s all about the money.
This is not a judgment. It is simply a statement of fact. You work for a large corporation, chances are you get a large bonus when you hit your numbers. Not an ad agency sized bonus, but serious money.
No wonder clients are so nervous about some of the work we present. There is no incentive to take a big risk, the …